We aim to keep our service standards very high and our main focus is the care and wellbeing of our tenents.
Responsive Repairs & Planned Maintenance
We provide a variety of simple and convenient ways in which to report repairs. We provide an out-of-hours emergency services and we will carry out emergency repairs within 24 hours.
Ensure annual gas safety checks are carried out
We will provide a variety of methods by which residents can pay their rent and/or service charges
Provide a rent/service charge statement every three months or upon request
Provide residents with a copy of their tenancy agreement and the Residents' Handbook
Consult about changes to service charges
Process transfer applications within 20 working days
Respond promptly to reports of anti-social behaviour (ASB)
Work closely with victims of ASB to agree an action plan to help resolve their case
Carry out routine estate inspections, with residents, if available.
Call us on 0121 439 4343 or Email